Contact us
Lines are open Monday – Friday 9am – 4pm (apart from public holidays)
Our lines can be extremely busy – we receive an average of 1350 calls per month. Our volunteer advisers are working hard to answer calls and give the best advice they can. We recommend you try us at different times of the day – afternoons are usually quieter than mornings.
Consider using our self help page with lots of useful information that may help you to find some answers.
The Help to Claim line
0800 144 8 444Can run benefit calculations and help you to make a new claim for Universal Credit up until you receive your first correct payment.
Consumer Services
Citizen’s Advice Consumer helpline can support you with all your consumer issues – so any help with any goods or services. They have links with Trading Standards and may be able to pass your issues onto them.