Citizens Advice
Peterborough
Citizens Advice Peterborough is a local registered charity that offers free, confidential and impartial advice and information. We are not just here in times of crisis – we also campaign for policy changes that benefit the population as a whole. We value diversity, promote equity and challenge discrimination.
Our Vision
To empower every individual in our diverse community by providing access to free, impartial advice and support systems. We look toward a future where early intervention prevents personal challenges from escalating, creating a stable foundation for growth. We are dedicated to promoting positive change, advocating for justice, and building a society where equality thrives, ensuring that every person feels heard, supported, and capable of navigating life’s complexities with dignity, resilience, and hope.
Our Mission
Our mission is to provide free, independent, and impartial advice that empowers people to make informed choices and move forward with confidence.We are here to listen without judgment, to stand alongside those facing challenges, and to take early action to prevent issues from escalating into crisis. By using the insight from our clients’ experiences, we advocate for change and work to reduce inequalities, ensuring that everyone in our community has access to the support they need and the opportunity to thrive.
Our Values
Responsible
We are accountable, act with integrity, and always remain impartial.
Empathetic
We listen, understand, and treat people with dignity, compassion and fairness.
Inclusive
We value equity and accessibility, ensuring our advice and services are open to all.
Collaborative
We work together with our community, partners, and each other to create meaningful change.
Inventive
We are solutions focused, progressive, and responsive to the needs of our community.
Trustee board
As a registered charity, we have a board of trustees. Trustees are volunteers responsible for governing and setting strategic direction for our work. They also ensure we operate in accordance with our charitable objectives, as set out in our Constitution. i.e. the charity is doing what it was set up to do. Trustees work together as 'the board', using their skills and experience to guide the charity forward.
Our trustees care deeply about those in our city of Peterborough who need clear advice and support to work through worrying or complex problems impacting their lives and their families. Our trustees work to support our staff and volunteers, while also ensuring the sustainability of the charity in our city and how to expand our services to make us more accessible and to help more people.
Our Team
We sometimes have paid roles available depending on available funding.
See below for details of our current management/ supervision team.
James
James has worked at CAP since 2012, starting as an apprentice administrator and progressing through a variety of roles such as Operations Manager & Deputy Chief Executive before being appointed Chief Officer of the charity in May 2024.
As Chief Officer James ensures the smooth running of the service and advice provision to clients, together with governance, finance, fundraising, people and networking. Ensuring the organisation is operating as efficiently as it possibly can whilst meeting the needs and expectations of all stakeholders, staff, volunteers, funders and clients.
Kurt
Kurt has been at CAP since April 2018 where he started off as a Personal Budgeting Advisor. After 11 months in the role, he became our sole supervisor at the time, supervising the face to face and telephone service. He did this for over 5 years, and he took on the responsibility of being our Quality Assurance Lead. In May 2024 Kurt took over as Operations Manager from James where he makes sure the organisation is operating as efficiently as it possibly and that we meet the needs and expectations of staff, volunteers and clients.
Eloise
Eloise joined CAP as a volunteer in late 2018, starting her first paid role as receptionist in July 2019. Since then, Eloise has worked through various advice roles – helping clients with Universal Credit claims, into supervision and onto her current role in managing volunteers and training the whole team since December 2022.
Our Volunteers
Our volunteers play a vital role in the important work we do. We are always deeply grateful for their generous donation of time to support those most in need in our community. Our volunteers’ commitment and dedication enable us to continue providing essential services to the people of Peterborough.
Our Volunteers
Our volunteers play a vital role in the important work we do. We are always deeply grateful for their generous donation of time to support those most in need in our community. Our volunteers’ commitment and dedication enable us to continue providing essential services to the people of Peterborough.
Annual Review
Below is our annual review from the financial year 2023-2024; this highlights some of the amazing work we have done during this time – including statistics, volunteer stories and project successes.
