Citizens Advice
Peterborough
Citizens Advice Peterborough is a local registered charity that offers free, confidential and impartial advice and information. We are not just here in times of crisis – we also campaign for policy changes that benefit the population as a whole. We value diversity, promote equity and challenge discrimination.
Trustee Board
As a registered charity, we have a board of trustees. Trustees are volunteers responsible for governing and setting strategic direction for our work. They also ensure we operate in accordance with our charitable objectives, as set out in our Constitution. i.e. the charity is doing what it was set up to do. Trustees work together as 'the board', using their skills and experience to guide the charity forward.
Our trustees care deeply about those in our city of Peterborough who need clear advice and support to work through worrying or complex problems impacting their lives and their families. Our trustees work to support our staff and volunteers, while also ensuring the sustainability of the charity in our city and how to expand our services to make us more accessible and to help more people.
Our Staff
We sometimes have paid roles available depending on available funding.
See below for details of our current management/ supervision team.
James
James has worked at CAP since 2012, starting as an apprentice administrator and progressing through a variety of roles such as Operations Manager & Deputy Chief Executive before being appointed Chief Officer of the charity in May 2024.
As Chief Officer James ensures the smooth running of the service and advice provision to clients, together with governance, finance, fundraising, people and networking. Ensuring the organisation is operating as efficiently as it possibly can whilst meeting the needs and expectations of all stakeholders, staff, volunteers, funders and clients.
Kurt
Kurt has been at CAP since April 2018 where he started off as a Personal Budgeting Advisor. After 11 months in the role, he became our sole supervisor at the time, supervising the face to face and telephone service. He did this for over 5 years, and he took on the responsibility of being our Quality Assurance Lead. In May 2024 Kurt took over as Operations Manager from James where he makes sure the organisation is operating as efficiently as it possibly and that we meet the needs and expectations of staff, volunteers and clients.
Eloise
Eloise joined CAP as a volunteer in late 2018, starting her first paid role as receptionist in July 2019. Since then, Eloise has worked through various advice roles – helping clients with Universal Credit claims, into supervision and onto her current role in managing volunteers and training the whole team since December 2022.
Janette
Janette has worked in a few Citizen’s Advice offices; she started in October 2006 as a volunteer adviser with Sleaford and District Cita where she volunteered as a generalist adviser then progressed to become a volunteer benefit adviser. Janette was then employed to set up and run some advice sessions in a few children’s centres in the Lincolnshire area. In 2015 Janette became a benefit case worker for 3 years working between offices in South Lincolnshire. In 2018 Janette was employed by CAP as a Welfare Rights Officer for 2 years, then in December 2019 she became an Advice Session Supervisor for adviceline, now currently working as mentoring supervisor for over 2 years.
Our Volunteers
Our volunteers play a vital role in the important work we do. We are always deeply grateful for their generous donation of time to support those most in need in our community. Our volunteers’ commitment and dedication enable us to continue providing essential services to the people of Peterborough.
Our Volunteers
Our volunteers play a vital role in the important work we do. We are always deeply grateful for their generous donation of time to support those most in need in our community. Our volunteers’ commitment and dedication enable us to continue providing essential services to the people of Peterborough.
Annual Review
Here is our annual review from the financial year 2023-2024; this highlights some of the amazing work we have done during this time – including statistics, volunteer stories and project successes.
